FAQ And Contact
General
Does Vurto hold my money?
No. You sign every transaction in your own wallet. A regular payment goes from the payer straight to the receiver, a swap runs from your wallet, and a private payment waits in a contract that only the receiving wallet can withdraw from.
Does Vurto ever ask for my seed phrase or private key?
No. The site, the API, the CLI and the MCP never ask for it, and the API refuses a request that looks like one. Anyone asking for it is not Vurto.
How do I know I am on the real site?
Check the address bar. Vurto only lives on vurto.cc and its subdomains, such as swap.vurto.cc and docs.vurto.cc.
Can a transaction be undone?
No. Once the network confirms it, no one can reverse it. That is why the checks and the simulation come before you sign.
Swap
Why did the final number differ from the list?
A quote lives about 10 seconds, and the route is quoted again right before you sign. If the market moved, the number moves with it.
The screen said the route switched. Why?
If the chosen provider refused with a request limit, or the simulation showed the route would not deliver, Vurto uses the next credible route and tells you before your wallet asks for a signature.
How much does a swap cost?
There is no base fee. Vurto only charges inside the gain over the runner-up, with ceilings per type of pair. See Fees.
How much does my wallet approve?
The exact amount of that trade, never unlimited.
Payments
Can the payer pay with a token other than the one I asked for?
Yes, with any token on that network. Vurto builds a swap whose guaranteed minimum covers your amount, delivered straight to your wallet.
Could I get paid with dirty money, or pay a sanctioned wallet?
Both wallets go through the free check before the payment is built: the OFAC list on every network, and on Solana the stablecoin issuers' freezes and a money trail up to three hops back. A blocked wallet stops the payment. For more, Merkle Science gives a risk score of where the money came from, and Scorechain adds a sanctions check. See Wallet Checks.
Why is there a minimum of $20 for an invoice with analysis?
The analysis fee has a floor of $1.00. Below $20, that floor would be too large a part of the payment. See Fees.
A tool says unavailable. Was I charged?
No. When a paid tool is not answering, nothing is created or charged for it. Try again in a few minutes.
Private Contract
Is a private payment invisible?
No. Who deposits and who withdraws appear on the blockchain. The contract hides which deposit paid which withdrawal. Amount and time can still link the two, and Vurto knows the link. See Vurto Private Contract.
Why do I need to verify my identity?
Anti-money-laundering and sanctions rules require it for the private contract. Swap, Send and Receive work without it. See Identity Verification.
What if Vurto goes away?
The sender keeps an encrypted copy of each note, which only the sender's wallet opens. With it, the receiver can withdraw without Vurto, using the withdrawal tool and their own wallet.
Contact
Vurto is on X at @VurtoSwap. Integrators can report a problem through the API, with no credential: POST https://swap.vurto.cc/v1/report returns an id to cite when you follow up.